Electronic Services Representative

Perform tasks associated with Mastercard credit cards, ATM cards and terminals, online banking, mobile access, and online opening activities. Create new ATM cards on core system. Process online account opening applications.  Assist members in troubleshooting computer related issues with online systems.  Handles weekly balancing of CEFCU's ATMs.  Reviews and approves daily ATM and mobile check deposits.  Performs adjustments/ returns using CO-OP's Data Navigator system.  Monitors and investigates possible fraudulent activity through Online Banking and Mobile Access, ATM cards and Mastercard credit cards.One to tow years of experience in financial services working in Electronic Services.  Working knowledge of Fiserv Spectrum, CO-OP, and First Data computer programs highly desired. Technical skills related to e-commerce support, such as browser settings, clearing of cookies/ cache, and ability to assist members in troubleshooting connectivity.  Working knowledge of various Microsoft Office computer programs, such as Word and Excel.  Must be bondable by C.U.'s insurance agency.