The Skilled Nursing Home Administrator (NHA) oversees the health services program, including Skilled Nursing, Assisted Living, Outpatient Services, and Wellness Program. Ensures customer satisfaction, positive survey outcomes, regulatory compliance, and quality assurance. Exercises sound fiscal judgment, achieves revenue goals and manages expenses against operational, labor and capital expenditure budgets.
- Ensures that consistently high-quality care and services are provided in accordance with regulatory guidelines.
- Provides oversight to the Coordination of Care team, ensuring that resident rights and personal dignity are supported at all times
- Oversees the Quality Improvement program for Skilled Nursing, and facilitates implementation of needed improvements across departments
- Oversees care coordination for all the residents who require a temporary or permanent move from their independent, assisted living, or skilled nursing accommodations as well as short term rehabilitation and non-life care residents.
- Participates in Resident Committee meetings, such as the Health Committee, Wellness Committee, and others as directed by the Executive Director
- Ensures that policies and procedures which have been developed in response to regulatory procedures are enforced.
Knowledge, Skills, and Abilities
- Working knowledge of Title 22, OBRA, and policies and procedures related to the efficient and effective operation of skilled nursing facilities, assisted living units, and residential facilities for the elderly
- Administrative skills, such as the ability to design, implement and achieve long and short-term goals that support the strategic plan as well as develop tactical objectives for the execution by direct reports
- Financial skills, such as the ability to forecast operational, labor and capital budgets; provide guidance to direct reports in the budget preparation process, analysis, monitoring and adjustment
- Marketing skills, such as the ability to actively participate in the development and implementation of Skilled Nursing marketing plans
- Resident Services skills, such as the ability to ensure greater level of customer satisfaction through daily rounds to observe residents and ensure that staffing levels meet residents' needs
- Miscellaneous skills, must possess an understanding of issues involved in the operation of a retirement community with a full spectrum of services; demonstrate a pro-active approach to monitoring resident, visitor, staff and facility safety
- Computer literacy required